Frequently Asked Questions

Find answers to the most common questions about our products, orders, and policies.

Product Questions

Q: What materials are your mugs and tumblers made from?
A: Our coffee mugs are made from high-quality ceramic, while our 40oz travel tumblers are made from durable stainless steel with double-wall insulation to keep beverages hot or cold for hours.

Q: Are your products dishwasher safe?
A: Our ceramic mugs are dishwasher safe, though hand washing is recommended to preserve the vibrant designs. Our insulated tumblers should be hand washed only to maintain their insulation properties.

Q: Can I microwave the mugs?
A: Yes, our ceramic mugs are microwave safe. However, our stainless steel tumblers should never be placed in the microwave.

Q: What sizes do you offer?
A: We offer ceramic mugs in 11oz and 15oz sizes, and insulated travel tumblers in 40oz size.

Ordering & Shipping

Q: How long does shipping take?
A: Orders are processed within 2-5 business days. Standard shipping takes 5-7 business days, expedited shipping takes 3-5 business days, and express shipping takes 1-2 business days.

Q: Do you ship internationally?
A: Currently, we ship within the United States only.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive an email with tracking information.

Q: What if my order arrives damaged?
A: If you receive a damaged item, please contact us immediately at support@innovateoutbox.com with photos. We'll arrange for a replacement or full refund.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

Q: How do I return an item?
A: Contact us at support@innovateoutbox.com with your order number and reason for return. We'll provide return shipping instructions.

Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.

Gift Giving

Q: Can I send a gift directly to someone?
A: Absolutely! Just enter their shipping address at checkout. You can also include a gift message in the order notes.

Q: Do you offer gift wrapping?
A: Currently, we don't offer gift wrapping, but our products arrive in protective packaging that's perfect for gifting.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. We're here to help!